Beidoo

Terms and Conditions

Users who use the Services offered by WeRoad declare that they know and agree to these general terms and conditions. These Terms only govern the use of WeRoad and related Services.

Owner of Beidoo and its Services

The following booking terms and conditions form the basis of your contract with beidoo.world (“we“, “us” and “our“), under the responsibility of Eva Sanz Sanz, tax ID 09933352 and business address in Slezská 857/45, 130 00 Praha 3 – Vinohrady. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you (the “user“) have had the opportunity to read and have read these booking terms and conditions and agree to them.

Introduction

About our Services

This site offers users the possibility to book custom travel itineraries (“Services“). Users are allowed to:

a) Submit contact requests and provide details about their trip with an aim to purchasing our Services. The information provided by users may include, but is not limited to, the trip destination, the dates and other traveler-related information, such as their age, needs or interests;

b) Submit contact requests to receive more information about our Services;

c) Complete the purchase of our Services.

Our Services include the planning and submission to the user of custom travel itineraries tailored to the user’s interests, needs, budget and preferences. Our Services also include information on available transport options, opening hours and entrance fees for tourist attractions, as well as other recommendations. Therefore, THE PURPOSE OF OUR SERVICES IS SOLELY TO PROVIDE ASSISTANCE AND ADVISE USERS ABOUT THEIR TRIP LOGISTICS. OUR SERVICES WILL NEVER INCLUDE THE BOOKING OF ANY OF THE TRIP ELEMENTS (PLANE/TRAIN/BUS TICKETS, HOTELS, ACTIVITIES OR SIMILAR) ON BEHALF OF THE USER.

Registration, Site Content and Prohibited Use Registration

You are not required to register in order to explore and use our Site.

However, in order to access certain features, such as, but not limited to, purchasing our Services, the User must fill in the forms available on the Site. In doing so, the User accepts our Privacy Policy as well as these Terms.

Terms and conditions

Description of our services

Users who hire our services will receive a PDF document containing the following information:

  1. A complete day-by-day travel itinerary to the destination chosen by the user. The itinerary includes things to do & see depending on the user’s preferences and interests (previously communicated to us). Such itinerary will take into account the opening hours and location of every tourist attraction included in the itinerary;
  2. Information on how to move from point A to point B. For instance, when to take the subway for transfers within a city or how to travel between cities;
  3. A breakdown of all the different transport options (plane, train, bus or other) to reach the destination from the user’s hometown, including schedules, fares and links to book tickets;
  4. A map for each day, so the user can easily visualize their route and where each tourist attraction is located;
  5. Information on opening hours and entrance fees for every tourist attraction included in the itinerary. Whenever necessary, links to book tickets will also be provided;
  6. Recommended restaurants in the area the user is visiting;
  7. Other tips to ensure the user has everything under control. Some examples are what to wear to visit specific places, or what time to visit particular attractions to avoid long lines, among other things;
  8. Information on how to travel from the airport or the train/bus station to the city center, and information on public transport in larger cities;
  9. Information on required visas & vaccines for each destination, when applicable;
  10. Any other piece of information as agreed between the user and us.

The user can print out the itinerary and take it with them on the trip, or check it online from any device.

It is important to note that our services do not include any bookings, nor do they incorporate any historical information or other curiosities about the places to be visited during the trip. Users who hire our services shall be made aware of this and must accept these terms and conditions upon booking.

In addition, the trip planners we hire will provide advisory services before and during the trip. Users will be entitled to ask any questions related to the information included in the itinerary we send. However, since our services do not include any bookings, users will be responsible for making relevant amendments to their itinerary should any of their bookings undergo changes (such as changes to the flight schedule or cancelled activities by a tour operator).

Checkout process and user rights

We aim to plan travel itineraries tailored to each user’s needs. To this end, the following steps must be followed:

  1. Initial contact

Users who wish to hire our services will reach out to us (see contact details on our contact page). Within 24 business hours of receipt of the request, someone from our team will be in touch with the user to address issues related to the provision of our services.

The purpose of this initial contact is to determine the user’s needs. This will help our trip planners plan a trip that suits the user’s needs. During this conversation, one or more of the following issues may be addressed (as well as any other issues that the user may deem important to mention):

  • Trip destination;
  • Travel dates;
  • Number of travelers;
  • Age of travelers;
  • Travelers’ interests: what they’d like to see and do during the trip, expectations;
  • Travelers’ needs, such as medical conditions that could affect specific activities during the trip, or similar;
  • Budget, with a view to including activities, recommendations and transport options that are within budget.

By contacting us and providing their contact details, users accept our Privacy Policy.

  1. Checkout

Once all the above-mentioned issues have been sorted out, users shall proceed to checkout. Users will be granted access to their private client area, where they’ll be able to make the online credit card payment (secure payment by Stripe).

Full payment must always be made in advance. The total amount will correspond to the rates available on our website at the time of booking. These rates include VAT and other administrative costs.

When making the payment, users must accept these terms and conditions.

Users can cancel their order within 48 hours of payment. Should they choose to do so, they are entitled to a full refund, minus Stripe service fee. Cancellations are not permitted after this time, and the total amount will be 100% NON-refundable.

  1. Trip planning process

As soon as payment is received, the trip planners we hire will proceed to plan the user’s trip as agreed during the first stage of the booking process. While planning the trip, our trip planners may contact the user for any questions or comments that could arise and which are directly linked to aspects of the trip itself. This will help create a final itinerary that is as close as possible to the user’s preferences and needs.

Users understand that their failure to respond to our trip planners’ requests for information may affect the quality of our service.

  1. Itinerary receipt

Except in cases of force majeure, the complete itinerary will be ready within two weeks of our receipt of payment. Users will then be notified and will be able to log in to their client area to download the PDF document that contains their complete itinerary.

Should users wish to make any changes, they must communicate them to us no later than seven days after receipt of the itinerary. Such adjustments will be free of charge (with exceptions, particularly when users request to have their itinerary fully re-designed).

After making the requested changes, users will receive the final proposal. Further adjustments will be at an extra cost, to be determined on a case-by-case basis.

Users can view and download the itinerary from their client area at any time up to one day after the end of their trip. After that moment, the provision of services is deemed completed and users will no longer have access to their client area.

  1. After the services have been provided

Our trip planners will respond to any questions asked by users before and during the trip. These questions shall be related to the information included in the itinerary sent by us.

Furthermore, users may be contacted by us after services have been provided for the purposes of quality control. We may also share offers that could be of the user’s interest, unless otherwise requested by the user.

Limitation of liability

We shall provide accurate, complete and up-to-date information based on that available at the time of creating the itinerary. Nevertheless, we shall not be held responsible for subsequent modifications by third parties of any of the items included in the user’s itinerary. Users shall ensure that all the information provided in the document sent by us remains in effect at the time of traveling. We shall not be held responsible for any of the following:

  • Modifications by third parties that take place after the itinerary has been sent to users. This includes but is not limited to tourist attraction opening hours and entrance fees, schedules and fares for any mode of transport, or any other piece of information regarding any of the trip elements (activities, transport or accommodation). Furthermore, we shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.
  • Users’ delayed arrival at the meeting point for any activities, flights, tours and/or transfers included in the itinerary. That is, we shall not be held responsible for missed activities and/or transport booked by users themselves due to the user’s tardiness and/or failure to arrive at the designated meeting point. As indicated in the previous paragraph, we shall not be held responsible for any modifications by third parties that result in missed activities and/or transport. We shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.
  • Material damage or theft of any of the user’s personal belongings that take place during the trip, including those that occur during any of the transfers booked by users themselves. Furthermore, we shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.
  • Any injury or accident that befalls the user during the trip, including those that occur during any of the transfers booked by users themselves, as well as any injury or accident that occurs before the departure date leading to the cancellation of the trip. Furthermore, we shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.
  • Missed flights, trains, buses or any other mode of transportation. Users bear sole responsibility for being aware of their flight/train/bus departure time and arriving in good time. Furthermore, we shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.
  • Refusal of entry to a country for reasons of documentation. While we advise users on the required travel documentation, the onus is placed on users to make sure they are well informed about the required documentation and/or visas and reach the destination with the valid documents. Furthermore, we shall not be held responsible for potential amendments to the itinerary resulting from any of the above circumstances. Users shall act accordingly and make relevant changes.

Changes to these terms

We reserve the right to make amendments to these Terms and Conditions. If that’s the case, users will be notified via the site. Users who keep to use our Services after our terms have been changed agree to the new Terms and Conditions.

Communication

Users can contact the site’s responsible on the following email address:

info@beidooworld.com

The original language of these terms and conditions is Spanish. This translation is provided for informational purposes only. You can refer to the original version here.